Contact Utility Billing services to sign up for new service or terminate service at 540-443-1060 or online (click on the appropriate form below):

Application For Town Water, Sewer, and Waste Management Services (PDF)
Termination of Utility Services Form  (PDF)

Utility Billing Newsletter (PDF)

The Town of Blacksburg provides water, sewer and refuse services. The town is a member of the New River Valley Regional Water Authority, which delivers and sells wholesale water to the town. The Water Authority currently has the capacity to supply 12.4 million gallons per day. Average daily consumption is approximately seven million gallons for the system, and the town's daily consumption is 2.3 million gallons. Blacksburg has 177 miles of water mains, four pump stations and five water tanks, with a total capacity of 5.5 million gallons. The Water Authority can be reached at 540-639-2575.

The town is also a member of the Blacksburg-VPI Sanitation Authority. The Sanitation Authority operates one treatment plant at Stroubles Creek. Total capacity is nine million gallons per day, with approximately 5.8 million gallons per day being treated. The town owns 16 pumping stations and 145 miles of sanitary sewer. The Sanitation Authority can be reached at 540-552-6940.

The Town of Blacksburg’s Utility Billing Services establishes new water and sewer accounts. A $10 transfer fee charge is imposed along with a $50 deposit for residential service for a total of $60.00. Commercial deposits vary based on the size of the meter. Deposits are refunded after 12 months of continuous non-delinquent payments, or upon closing of the account. 

For new service connections, call Utility Billing Services, 540-443-1060 or submit the "Application for Town Water, Sewer, and Waste Management Services" to utbilling@blacksburg.gov. The application can be found under the downloads section located at the bottom of this page.

To terminate your utility services, call Utility Billing Services, 540-443-1060, or submit the "Termination of Utility Services form" to utbilling@blacksburg.gov. This form can also be found under the Downloads section located at the bottom of this page.

All billed utility services are due on or before the due date listed on the Utility Billing Statement. All payments not paid on or before the due date are subject to a 10% penalty.  Unpaid delinquent accounts are subject to immediate termination of services and will require payment of the delinquent amount, an additional deposit and a $60 non-refundable reconnection fee. Payments returned to the Town of Blacksburg by your bank or financial institution may be charged a $35 return fee in addition to the original transaction amount.

Utility Statement Payment Options

• Pay utility bills online using E-Checks, Visa, MasterCard or Discover.
• Sign up for bank drafting or direct debit from a checking or savings account. Direct Debit Payment Form (pdf 26kb).
• Mail the payment to the Financial Services office.
• Bring your payment directly to the Blacksburg Municipal Building and pay in person or drop payment in the overnight drop box located on the Washington Street side of the Municipal Building.

For more information, call Utility Billing Services at 540-443-1060.

Homeowners are responsible for maintenance of the lateral sewer line from their house to the sewer main even though a portion may be on public property. If you have any problems with your water or sewer service, contact the Utilities Department at 540-443-1060.

For after hours emergencies, call the Police Department at 540-443-1400.

View the current Water-Sewer-Refuse and Recycling Rates below.

All customers have 45 days past their bill date before they are subject to water service disconnection.

At 30 days past their bill date, residential customers receive a delinquent bill with a message that the account is delinquent and will soon be subject to water service disconnection. Residential customers then receive an additional notification through a phone call prior to being eligible for disconnection.

Customers cannot be disconnected due to nonpayment when the temperature forecasted by the National Weather Service is at or above 92 degrees Fahrenheit within the 24 hours following the scheduled disconnection date.

Customers cannot be disconnected due to nonpayment on Fridays, weekends, state holidays, or the day immediately before a state holiday.

The Town of Blacksburg follows the requirements governing delinquent utility accounts as contained in the following sections of the Code of Virginia: § 15.2-2119.4, § 15.2-2121.2, § 15.2-2121.3, and § 44-146.29:4.

Póliza de cuenta de servicios públicos morosa en español

Política de cuenta de servicios públicos morosa

Todos los clientes tienen 45 días después de la fecha de su factura antes de que estén sujetos a la desconexión del servicio de agua.

30 días después de la fecha de facturación, los clientes residenciales reciben una factura morosa con un mensaje de que la cuenta está morosa y pronto estará sujeta a la desconexión del servicio de agua. Luego, los clientes residenciales reciben una notificación adicional a través de una llamada telefónica antes de ser elegibles para la desconexión.

Los clientes no pueden ser desconectados por falta de pago cuando la temperatura pronosticada por el Servicio Meteorológico Nacional es igual o superior a 92 grados Fahrenheit dentro de las 24 horas siguientes a la fecha de desconexión programada.

Los clientes no pueden ser desconectados por falta de pago los viernes, fines de semana, feriados estatales o el día inmediatamente anterior a un feriado estatal.

La ciudad de Blacksburg sigue los requisitos que rigen las cuentas de servicios públicos morosas según lo contenido en las siguientes secciones del Código de Virginia: § 15.2-2119.4, § 15.2-2121.2, § 15.2-2121.3, and § 44-146.29:4.

Inside Town Limits Rates (July 1, 2023 - June 30, 2024)

 Outside Town Limits Rates (July 1, 2023 - June 30, 2024)

Downloads

• Application for Town Water, Sewer, and Waste Management Services (PDF)
• Water and Sewer Connection Fees (PDF)
• Direct Debit Payment Form (PDF)
• Request for Water Adjustment on Utility Account (PDF)
• Termination of Utility Services Form (PDF)

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